We’re here to help! Below is a list of our frequently asked questions to help you make your stay with us at The Jewel a memorable one.
Can’t find what you’re looking for? Contact us to find out more.
What is your cancellation policy?
While we’ll miss you, we know sometimes plans change. We allow free cancellations and changes until 6pm (NYC time), 48 hours prior to arrival. Any cancellations or modifications made after that time are subject to a charge of one night’s room plus tax. Please note there are no cancellation or changes allowed on reservations booked under the Non-Refundable Rate.
Do you have a reservation waitlist?
We do have waitlists and will notify you should rooms become available.
Do you permit pets?
Pets are not permitted, except service animals.
What is your check-in and check-out time?
Check in time is 3pm; check out time is Noon. Early check in or late check out can be arranged for a minimal charge if available at the time of check in.
How late can we check-in?
You can check-in as late as 6am the day after you are due to arrive. Your credit card automatically guarantees your room. If you are checking in late and know this, please advise when making the reservation or call the hotel directly the day of arrival.
Are you able to hold our luggage?
We are happy to store your luggage either on arrival in the morning if there are no rooms available to check into, or upon departure. A Guest Service Manager at the Reception Desk can do this for you.
Is there a fitness room?
Yes, we have a Fitness Center with cardio equipment and free weights. Additionally, we will deliver exercise equipment and yoga kits to your room at no additional charge.
Do you have room service?
The Jewel offers room service which includes menus from The Terrace Club and Hama Sushi & Sake. Additionally, we offer a unique, multi-menu delivery service from area restaurants. A member of our staff will securely deliver the order to your room and the charges can be applied to your room bill.
Do you have laundry services?
Same day valet cleaning and complimentary self-serve launderette are available at The Jewel.
Is parking available at the hotel?
Discounted parking is available about a block from our hotel at:
140 West 51st Street
(between 6th and 7th Avenues)
What is the minimum age requirement to check into the room?
Guests must be at least 18 years old to check-in our rooms.
How much do you charge for high speed Wi-Fi?
Free high speed Wi-Fi is available in all guest rooms and throughout our hotel.