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Telephone Call us: +1.212.863.0550
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We’re here to help! Below is a list of our frequently asked questions to help you make your stay with us at The Jewel a memorable one.

Can’t find what you’re looking for? Contact us to find out more. 

While we’ll miss you, we know sometimes plans change. We allow free cancellations and changes until 6pm (NYC time), 48 hours prior to arrival. Any cancellations or modifications made after that time are subject to a charge of one night’s room plus tax. Please note there are no cancellation or changes allowed on reservations booked under the Non-Refundable Rate.

We do have waitlists and will notify you should rooms become available.

Pets are not permitted, except service animals.

Check in time is 3pm; check out time is Noon. Early check in or late check out can be arranged for a minimal charge if available at the time of check in.

You can check-in as late as 6am the day after you are due to arrive. Your credit card automatically guarantees your room. If you are checking in late and know this, please advise when making the reservation or call the hotel directly the day of arrival.

We are happy to store your luggage either on arrival in the morning if there are no rooms available to check into, or upon departure. A Guest Service Manager at the Reception Desk can do this for you.

Yes, we have a Fitness Center with cardio equipment and free weights. Additionally, we will deliver exercise equipment and yoga kits to your room at no additional charge.

The Jewel offers room service which includes menus from The Terrace Club and Hama Sushi & Sake. Additionally, we offer a unique, multi-menu delivery service from area restaurants. A member of our staff will securely deliver the order to your room and the charges can be applied to your room bill.

Same day valet cleaning and complimentary self-serve launderette are available at The Jewel.

Discounted parking is available about a block from our hotel at:
Central Parking
140 West 51st Street
(between 6th and 7th Avenues)
Phone: 212.541.7418

Guests must be at least 18 years old to check-in our rooms.

Free high speed Wi-Fi is available in all guest rooms and throughout our hotel.

Special Non-Refundable Discount


When you know you plans won’t change – save 10% off the Best Available Rate when you book the Non-Refundable Rate at The Jewel.

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Jewel Hotel Lobby 2

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Contact us for information about our best rates, rooms, food and drink, and what to do in the area.

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Jewel Superior Room | Hotel Accomodation in New York City