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Triangle 2
Telephone Call us: +1.212.863.0550
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We’re here to help! Below is a list of our frequently asked questions to help you make your stay with us at The Jewel a memorable one.

Can’t find what you’re looking for? Contact us to find out more. 

We allow free cancellations and changes until 6 pm (hotel local time), 24 hours prior to arrival. Any cancellations or modifications made after that time are subject to a charge of one night’s room plus tax. Please note there are no cancellations or changes allowed on reservations booked under the Non-Refundable Rate.

We do have waitlists and will notify you should rooms become available.

We welcome you to bring one dog per room per stay – at no extra charge. Learn more about our CQ Paws Program.

Check in time is 3pm; check out time is Noon. Early check in or late check out can be arranged for a minimal charge if available at the time of check in.

You can check-in as late as 6am the day after you are due to arrive. Your credit card automatically guarantees your room. If you are checking in late and know this, please advise when making the reservation or call the hotel directly the day of arrival.

We are happy to store your luggage either on arrival in the morning if there are no rooms available to check into, or upon departure. A Guest Service Manager at the Reception Desk can do this for you.

Additionally, luggage storage is offered to guests who are checking out and will be returning for an upcoming weekly ongoing stay. If you are a repeat guest, please contact the front desk for more information.

Yes, we have a Fitness Center with cardio equipment and free weights. Additionally, we will deliver yoga kits to your room at no additional charge. NYC requires proof of vaccination to access the fitness center. See Front Desk for key for entry.

Same-day valet cleaning and complimentary self-serve launderette are available at The Jewel.

Additionally, laundry bag and garment bags are available for repeat guests who will stay at least once per week within the current year. If you are a repeat guest, please contact the front desk for more information.

Housekeeping is available upon request.


Express Housekeeping Service includes:


Daily Housekeeping Service includes:

Discounted parking is available about a block from our hotel at:
SP Parking
140 West 51st Street
(between 6th and 7th Avenues)
Phone: 212.541.7418

Garage hours of operation:
Weekdays 6:00am – 10:00pm
Weekends 8:00am – 6:00pm


View Parking Garage Map and Directions

Guests must be at least 18 years old to check-in our rooms.

Free high speed Wi-Fi is available in all guest rooms and throughout our hotel.

The Jewel Hotel strives to meet the needs of its guests with disabilities. Please contact the hotel if you have any special requests relating to your disability.

The following areas of the hotel are accessible:
• Public entrance
• Route from the hotel’s public entrance to the accessible guestrooms
• Route from the hotel’s public entrance to the registration area
• Route from the hotel’s public entrance to the restaurant
• Route from the hotel’s public entrance to the business center
• Route from the hotel’s public entrance to the exercise facilities
• Restaurant
• Business center
• Public restrooms

The following areas of the hotel may not be fully accessible (please call the hotel for more information):
• Fitness center

Additional accessibility information:
• Accessible guest rooms with mobility features have doorways that provide 32” of clear width
• Hotel has a TTY for guest use
• Guest room TVs have closed captioning or closed caption decoders provided
• Service animals are welcome
• Braille and tactile signage is provided for permanent rooms and spaces
• Hotel employees will read menus and other printed/visual information to guests who are blind/low vision